Senior Associate, Travel Experiences Delivery Lead

Senior Associate, Travel Experiences Delivery Lead

Join the fast-growing Capital One Travel team, as we seek to transform the way customers book travel. Capital One Travel is a fast-moving, highly innovative, digital-first business within Capital One’s Premium Products and Experiences organization.

We aim to grow an industry-leading travel booking platform that customers love and delivers unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products.

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

As the Travel Delivery Lead, you will leverage your strong organizational, communication, teamwork, and problem-solving skills to deliver on highly strategic travel initiatives in close partnership with our Product Managers and Business Analysts.

You will also work cross-functionally with our partner teams, including Tech, Design, Marketing, Risk, Legal, and 3rd party partners to bring our innovative travel features to market and manage large-scale marketing and product rollouts.

Scope of Role & Responsibilities :

• Ultimate Answer : Be the team member that can / will do whatever it takes to effectively remove blockers, move the program forward, and deliver value for customers and the business.
• Coordination of execution : Develop & maintain delivery execution plans. Track progress against timelines, risks to delivery.

Be in-the-know’ side by side with product, tech, design, marketing, and well-managed conversations across teams to connect the dots and ensure things do not fall through the cracks.

• Dependency mapping, tracking, and resolution : Develop & maintain dependency maps. Coordinate timelines with dependent teams independently.
• Stakeholder management : Have a constant pulse of the current state of affairs for their scope. Independently connect with relevant stakeholders to set expectations, problem-solve issues, remove blockers, etc.
• Status Tracking & Reporting : Create & distribute systemized status reporting on delivery progress to Product & Tech Leadership Team.
• Steward of documentation : Create structure for defining, executing, and maintaining system documentation.
• Steward of well-managed processes : Track & champion well-managed processes for both tech efforts and gathering, storing, & organizing documentation.
• Testing Planning & Support : Work hands-on with product & tech to execute test scenarios and provide lift for the dev & product teams.

As the Travel Delivery Lead, you will need :

• Exceptional communication and collaboration skills.
• Excellent problem-solving and influencing skills.
• A quantitative approach to problem-solving and a collaborative approach.
• A deep focus on execution, follow-through, accountability, and results.
• Exceptional cross-team collaboration.
• Exceptional organizational and documentation skills.
• A strong technical background.
• The ability to simplify the technically complex.
• To facilitate Well Managed processes.
• To have highly tuned emotional intelligence.

We want you if you are :

• Self-Starter : Willing & able to create repeatable processes.
• Team Player : Able to build strong relationships with both tech & product partners.
• Systems Thinker : Able to connect the dots between how different technology systems work together.
• Communicator : A strong communicator that can inform stakeholders up through VP.
• Comfortable with technology : Understands the basic building blocks of tech systems.
• Organizer : This associate should be one of the most organized on the team.

Basic Qualifications :

• Bachelor’s Degree or military experience.
• At least 2 years of project or program management, client-facing consulting experience, or a combination.

Preferred Qualifications :

• At least 4 years of program management, client-facing consulting experience, or a combination.
• At least 2 years of experience in a horizontal delivery function.
• Significant experience centralizing information from many teams.
• Experience creating clear and structured presentations and other documentation.
• Knowledge and experience utilizing project management tools and techniques (Jira).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

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