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Job Title : Customer Support Representative
Location : San Diego, CA
This position requires to be onsite two days a week. Wednesdays and Thursdays are currently prominent but may change.
must have :
- Technical background and ability to learn and absorb technology quickly.
- Great written and verbal communication skill.
- Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
- The ability to communicate effectively with people at all levels.
- The ability to have difficult conversations with customers.
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- Basic understanding of ITIL Skills and business processes.
- 2 - 4 years working within an IT environment
- The ability to work as part of a team and on their own initiative.
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