Newrest ATL has an exciting opportunity for an experienced Customer Service Supervisor. This individual is responsible for overseeing a small team of Customer Service Representatives and will assist with operational, fiscal, and human resource responsibilities for the Customer Service department.
This individual sets the tone for the culture of the department and ensures that team members accomplish the work and treats them equitably and respectfully.
This individual expresses the vision and motivation for the department to improve recruitment and retention efforts. This individual consistently evaluates ways to improve the operational flow and maintains the quality and safety standards defined by Newrest.
- High School Diploma required
- Bachelors in Operations, Management, Business Management, or related field, strongly preferred
- 1-3 years of experience in airline, hospitality, manufacturing or food industry
- 1-2 years of experience supervising others
- Strong preference given to someone with experience in start-up or turnaround environments
- Excellent communication skills with ability to anticipate customer needs and address them
- Strong leadership skills, especially with holding others accountable and creating / maintaining an organized and engaged team
- Ability to work well under pressure and tight deadline
- Good understanding of supply chain and warehouse
- Detail-orientated with the ability to see the big picture
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