RESPONSIBILITIES
- Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
- Manage operations with passion, integrity, and knowledge while promoting the culture and values of the restaurant;
- Implement new company policies and procedures by developing plans and instructing staff
- Provide direction to shift leaders, and staff to achieve restaurant goals
- Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
- Provide coaching and feedback to managers and staff and assess performance on an ongoing basis
- Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
- Consistently monitor product and labor costs to remain within goals
- Solicit guest feedback to understand the needs and wants of customers
- Train and coach staff on guest services principles and practices
- Follow the restaurant policies and procedures, including those for cash handling and safety / security
- Monitor and maintain the POS System
- Assist in new menu implementation
- Develop and implement creative solutions to areas of improvement
- Assist in conducting staff and daily pre-shift meetings
- Assist in any areas of the restaurant when staffing constraints require
- Identify employee weaknesses and retrain as necessary
QUALIFICATIONS :
Education : College degree preferred
Previous Experience : 2-3 years recent restaurant experience preferred
- Able to learn and use POS System
- Able to lift minimum of 10-25 lbs. Complete training in all areas of restaurant
- Must be able to take direction and delegate responsibilities
- Able to work in a fast paced environment
- Able to work nights, weekends, and holidays
Certifications : ServSafe Certification Preferred Additional Skills : Spanish (+)
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