We are looking for enthusiastic and customer-oriented Call Centre Advisors to join our dynamic team. In this role, you will be responsible for handling inbound and outbound calls, resolving customer inquiries, and ensuring a high level of customer satisfaction.
Whether you're experienced or looking to start a career in customer service, we provide full training to help you succeed.
Key Responsibilities : Handle inbound and outbound customer calls in a professional and courteous manner Resolve customer inquiries, complaints, and issues efficiently Provide product and service information to customers Record call details and customer interactions in the company’s CRM system Meet daily, weekly, and monthly performance targets for call quality and customer satisfaction Collaborate with other team members to improve processes and customer experiences Adhere to company policies and procedures to maintain service quality standards Requirements : High school diploma or equivalent Strong verbal communication and active listening skills Ability to handle high call volumes and manage time effectively A positive attitude and willingness to go the extra mile for customers Basic computer skills and familiarity with CRM systems (preferred but not essential) Previous experience in a call center or customer service environment is beneficial but not required What We Offer : Competitive salary and performance-based bonuses Comprehensive training and ongoing support Health, dental, and vision insurance Paid time off and holiday pay Career growth and development opportunities A supportive, team-oriented work environment How to Apply : If you’re interested in joining our team, please send your resume Powered by JazzHR
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