A company is looking for a Director of Customer Experience Operations.Key Responsibilities : Develop and execute a strategic vision for Customer Experience Operations to enhance customer retention and satisfactionDesign and implement scalable processes to optimize customer onboarding, training, and supportAnalyze customer data to identify trends and develop metrics for measuring customer satisfaction and retentionQualifications : Bachelor's degree in Business, Management, or a related field;
MBA preferred7+ years of experience in customer success or operations within a SaaS environment, including 3 years in a leadership roleProven track record of implementing customer success operations strategiesExperience with CRM systems and customer success platformsAbility to thrive in a fast-paced, dynamic environment
Member Experience Director - 62274
Because of the positive impact TennCare has on the lives of the most vulnerable Tennesseans, TennCare employees report that their work provides them with a sense of meaning, purpose, and accomplishment. Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is...
Director of Student Experience Research
A company is looking for a Director Voice of Student & UX Research to lead efforts in understanding and improving student experiences, particularly for underrepresented populations. ...
Director of Resident Experience - Senior Living
Assess resident interest and activity needs at time of move-in and ongoing by completing the Resident Interest Worksheet and meeting with all new residents within 7 days of move-in to determine what level of activities residents request to be a part of. Director of Resident Experience. Director of R...
Senior Director of Customer Contracts
A company is looking for a Senior Director of Customer Contracts to manage complex customer contracts and RFPs. ...
Sr. Director, Voice of Customer
Develops and implements a comprehensive Voice of Customer program, including the collection, analysis, and dissemination of customer feedback across all touchpoints of the affiliate journey. Leads the development of customer journey maps to identify key touchpoints and pain points in the customer ex...
Director of Customer Success
A company is looking for a Director of Customer Success to manage Customer Success operations and ensure customer satisfaction and retention. ...
Director of Customer Relationships - SCRI - Nashville, TN
We are seeking a highly motivated and experienced professional to join our team as a Director, Client Relations based at our SCRI corporate offices in Nashville, TN. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to beco...
Director of Customer Relationships - SCRI - Nashville, TN
We are seeking a highly motivated and experienced professional to join our team as a Director, Client Relations based at our SCRI corporate offices in Nashville, TN. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to beco...
Director of Customer Relationships - SCRI - Nashville, TN
We are seeking a highly motivated and experienced professional to join our team as a Director, Client Relations based at our SCRI corporate offices in Nashville, TN. Identify opportunities to expand partner Book of Work, leveraging various SCRI service offerings as solution to alleviate customer ide...
Director of Product Marketing & Digital Experience
Director of Product Marketing & Digital Experience. As the Director of Product Marketing & Digital Experience, you’ll be responsible for:. Continuously enhancing the website’s performance, ensuring a seamless and engaging experience that supports both the customer journey and business objectives. Cr...