POSITION : CREDIT AND COLLECTIONS ANALYST
STATUS : NON-EXEMPT
REPORTS TO : CREDIT AND COLLECTIONS SUPERVISOR
General Purpose :
Coordinate collection activities for assigned branches. Review and contact past due accounts in order to collect money owed.
Provide Superior Customer Service in all aspects of the job.
Essential Functions :
- Review reports to identify past due balances in a timely manner
- Recommend and communicate appropriate remediation (soft reminders, payment plans, prepayments, discontinue service, referral to outside collection agency, etc.)
- Maintain ongoing, friendly but firm communications with customers that are past due in payment
- Collaborate with payroll and billing on any identified problems that could improve customer experience and improve payment schedule.
- Complete other assignments as assigned by supervisor in an accurate and timely manner
- Process credit card payments as necessary
- Credit review and approval for prospective clients
Minimum Requirements :
- General business acumen via education, collections experience, or accounting experience in professional environment
- Excellent communication skills, particularly in negotiating and problem solving
- Working knowledge of general accounting principles
- Strong documentation skills to assist with on-going communications
- Able to read and interpret various financial reports related to credit and collections activities
- Able to work a standard schedule as defined and extended hours as needed
Credit and Collections Analyst
POSITION: CREDIT AND COLLECTIONS ANALYST. Able to read and interpret various financial reports related to credit and collections activities. REPORTS TO: CREDIT AND COLLECTIONS SUPERVISOR. Collaborate with payroll and billing on any identified problems that could improve customer experience and impro...
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