Job Title : IT Support Engineer
Please ensure you read the below overview and requirements for this employment opportunity completely.
Job ID : 70043
Location : Washington, District of Columbia
Overview :
Our SaaS client is seeking an IT Help Desk individual comfortable with virtual desktop infrastructure support. This is an initial 6-month contract with a global leader.
What you must have :
- Must live in the U.S. and be a U.S Citizen.
- 3+ years experience with Mac and PC technical support.
- 3+ years experience working in a heavily SaaS based environment with responsibility managing user / role based access to systems.
- 2+ years supporting VDI solutions (VMware, AWS).
- Experience with Zoom and Zoom Room support.
- Flexible for early morning coverage and some late evening support.
- Experience with high priority escalations and high-pressure situations.
- Strong ability to multi-task and successfully coordinate multiple projects simultaneously; ability to prioritize activities effectively, while ensuring a high level of accuracy and attention to detail.
- Excellent communication skills and customer service attitude.
- Self-starter with initiative and a high figure it out’ factor.
- Proven desire to take ownership of tasks and projects and follow through to completion.
- Willingness and ability to work onsite from the Washington, DC office in a hybrid manner 2-3 days / week.
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