Bilingual Call Center Customer Service Representative
Pay : $23-24 / HR
Contract : Temp to Hire
Location : Huntington Beach
Seeking a dedicated Bilingual Support Agent to join our team! This role is essential in delivering exceptional customer service for our medical device products.
The position requires a flexible schedule, primarily working from 8 : 00 AM to 5 : 00 PM with a one-hour lunch break. Some weekend availability is required, but it's minimal mainly the occasional Sunday after completing training.
Key Responsibilities :
- Provide technical support and explain complex concepts related to our medical devices
- Handle inbound sales and support calls, and make outbound calls as needed
- Assist clients with activations and enrollment processes
- Accurately complete tasks and close support cases
- Address customer complaints with a positive, patient, and friendly approach
- Control the conversation effectively to guide customers through their inquiries
- Collaborate with credit, sales, shipping, and other departments to ensure timely and effective customer service
- Maintain high standards of customer satisfaction through excellent support
Qualifications :
- Bilingual Spanish required
- Reliable and able to complete work accurately and on time
- Strong computer skills to manage technical information and support tasks
- Excellent phone etiquette and active listening skills
- Effective verbal and written communication skills with colleagues, superiors, and customers
- Demonstrated commitment to providing exceptional customer care
- Attention to detail is essential
EEO / AA Employer / Vet / Disabled.
The Know Your Rights poster is available here :
The pay transparency policy is available here :
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records.
For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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