A company is looking for a Senior Manager Service Delivery to manage KPIs and ensure timely service delivery for customers.
Key ResponsibilitiesManage and support Customer Care Managers for high-capacity deploymentsUtilize data and analytics to track internal metrics and conduct customer business reviewsDevelop employee training programs and build relationships with customer operation leadershipRequired QualificationsMinimum of 5+ years of experience in Telecommunications, Service Management, or related fieldsProven leadership capability with experience managing large teams5 years of experience with CenturyLink products and processesBachelor's degree in Business Administration or a related field, or equivalent experienceProficiency in data analysis and MS Office applications, including Excel and PowerPoint
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Oracle Service Cloud - Senior Manager
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