Job Description
Job Description
Lawrenceville area company is in need of a Customer Service Associate. Selected candidate will interact with customers to address concerns and maintain positive relationships.
- Managing customer interactions : Answering calls and emails, responding to inquiries, and documenting interactions
- Resolving problems : Listening to concerns, providing solutions, and following up on the status of questions and complaints
- Recommending products and services : Helping customers find what they need and guiding them through products
- Generating leads : Identifying potential customers and forwarding them to sales representatives
- Providing feedback : Filling out forms after interactions to identify common questions and concerns
- Assist at tradeshows and other marketing events
Requirements :
- 2+ years of like experience
- Professional verbal and written communication skills
- Proficient MSWord and Outlook skills
- Strong multitasking skills
- Team player willing to assist when / where needed
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