Regional Manager

Job Description

Job Description

Benefits :

• Bonus based on performance
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Job Summary

Responsible for a specified geographic region of Planet Fitness locations including the

overall top line revenue and bottom line profitability of that region. Regional Managers will

have between 8 and 24 PF locations per region. Regional Managers will have a 2 - 4 District

Manager direct reports with up to 24 Club Managers reporting in-directly though the

District Managers.

Essential Duties and Responsibilities :

1. Maintain outstanding and consistent customer experience throughout all Planet

Fitness locations in the region.

2. Review and analysis of daily, weekly, and monthly club and regional level key

performance indicators to identify club performance trends and outliers.

3. Effectively manage communication with all operations personnel within region

including consistent communication with District and Club Managers.

4. Manage all budgets for region including sales, payroll, and expense budgets.

5. Identify any potential operational or financial deficiencies in each club in the region.

In conjunction with District Manager, develop an action plan that addresses these

deficiencies, ensure proper implementation and follow up. Report back on the

success of action plan, make changes if necessary.

6. Responsible for building annual sales budgets and KPI targets for District and Club

Managers.

7. Manage vendor, landlord, and contractor relationships.

8. Responsible for the hiring, coaching, development, reviews, and potential

disciplinary actions of District Managers within region.

9. Approve Club Manager monthly bonuses.

10. Ensure all operations, HR, and marketing processes and initiatives are fully

executed at the club level.

11. Manage the opening of new and acquired locations within region including pre-sale,

grand (re)opening, club remodel, or re-equip.

12. Responsible for all escalated member and employee issues.

Regional Manager Work Schedule :

1. The Regional Managers job is to manage all aspects of the Planet Fitness business within

the region. This job will require more office work than a District Manager. Depending on

the regions geography and number of PF locations within a region, the amount of time a

Regional Manager should be in the clubs will vary but the goal will be to visit clubs that

either need extra attention or have the most volume the most frequently.

2. When not traveling or doing office work Regional Managers should be working the

standard Club Manager schedule in the clubs.

Essential Behavior Requirements :

Communication : arguably the most important job responsibility of the Regional Manager.

District and Club Managers rely on the Regional Manager to keep them informed on

company wide updates, franchise group initiatives and day to day operation updates.

Furthermore, the ownership group relies on the Regional Manager as their insight into the

club operations.

Customer Service : communicates and interacts with customers (includes coworkers and

the public) in a way that exceeds the customers wants and needs.

Listening : actively listens to customers (includes coworkers and the public) empathizes

sees the situation from the customers perspective) and works together to solve the

problem.

Problem Solving : recognizes and defines problems; analyzes relevant information;

encourages alternative solutions and plans to resolve situations; seeks additional assistance

when needed.

Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior

and language.

Minimum Qualifications :

Experience as both a Club Manager and District Manager or equal experience

Willingness to travel

Managed at least 2 club locations

Other :

• Employee Recognition Program
• Advancement Opportunities

Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness