Job Description
Job Description
Description :
The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer / client issues with products or services.
They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer / client issues are evaluated and executed.
Requirements : Essential Functions
Essential Functions
- Answer inbound telephone calls from customers and clients regarding products and services.
- Make outbound telephone calls to customers and clients regarding products and services.
- Maintain call performance and call quality goals.
- Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
- Work independently and as part of a team to provide best in class customer service
- Conduct side-by-sides with new and existing employees.
- Enter data quickly and accurately with high attention to detail.
- Verify all callers to ensure security.
- All other duties as assigned.
Requirements
- Bilingual- Spanish / English
- Outstanding customer service skill
- Excellent written and oral skills
- Computer literacy and keyboard typing skills
- Proficiency in Microsoft Office Suite
Schedule
- 8-hour shift
- 10-hour shift
- Day shift
- Monday to Friday
- Weekend availability
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