Overview
This position is responsible for providing advanced technical and operational business system support. Performs needs assessments to determine business requirements, and implements functional specifications to assigned systems.
Ensures that developed solutions support Bank objectives through reporting and analysis activities. May involve elements of system testing or development.
May occasionally guide less experienced analysts in the work group.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Responsibilities
- Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
- System Support - Provides daily technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience.
Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation.
Ensures compliance through monitoring and analysis.
Reporting - Produces reports based on data analysis, user input, and system testing. Identifies patterns, discrepancies, and areas of improvement.
Qualifications
Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support.
Preferred Qualifications :
- Minimum 5 years knowledge in loan servicing functional area.
- Minimum 3 years’ experience with the Advanced Lending Solutions (ALS) Servicing Manager module.
- Minimum 1 years’ experience with ALS PARMS configuration.
- Some knowledge of ALS Escrow module preferred.
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
More information regarding our benefits offerings can be found here : https : / / jobs.firstcitizens.com / benefits.
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