Hot Foods Clerk

Title

Hot Foods Service Clerk

Pay Grade

Non-Exempt

Major Department

Hot Foods

Minor Department

Hot Foods

Reports to

Hot Foods Department Manager, Store Manager

Job Summary : The Hot Foods Clerk is responsible for providing excellent customer service to all guests. S / he is responsible for the merchandise in the hot foods department, which includes : receiving, stocking, preparing, wrapping, weighing, pricing, rotating, and merchandising the department’s products.

Hot Foods products vary from locations and can include fried foods, rotisserie items, pizza, Panini’s, tacos, and other specialty items displayed in the hot foods case.

As a PFM team member is able to exemplify Pete’s Four Pillars of Value, Aesthetic, Quality, and Customer Service.

Essential Job Responsibilities

• Hot Foods Team Members are expected to have a love and passion for food, with an extensive knowledge specific to the items Pete’s carries.
• They are to extend their knowledge and expertise on to the customers, advising and guiding them to make the proper selection.
• Hot Foods Team Members are to assist all customers at the service counter and provide them with their order in a timely manner.
• They must have a full knowledge of sanitation requirements and regulations, including temperature logs.
• Daily, they are to perform all clean-up duties that are required in hot foods department in an efficient and timely manner.
• Other duties as assigned.

Education / Certifications

• High School diploma or equivalent with 5-7 years of experience in grocery store, or similar environment
• Sanitation and Food Handling certification(s) as required by the City of Chicago and State of Illinois.
• Demonstrate knowledge of department functions.
• Proficient computer and math skills.

Other Knowledge, Skills, and Abilities

• Must be capable of providing and modeling exceptional customer service.
• Must have excellent communication skills in order to communicate effectively with customers, store leadership, and fellow-team members.
• Must be detail oriented, self-motivated, and able to work independently or in groups.

Work Environment / Physical Demands

Must have the physical ability to stand for extended periods of time, bend, climb, balance, stoop to grasp objects, kneel, crouch, crawl, frequently push / pull up to 100 lbs.

frequently lift and / or move loads up to 50 lbs., and occasionally lift 75 lbs.

• Ability to enter the coolers and freezers thereby being subjected to and withstanding frequent temperature changes for extended periods of time.
• Occasional high stress when dealing with systems / customers / staff.
• Able to work a flexible schedule with various shifts, including weekends and holidays, as determined by the store / business needs and as required to ensure adequate store staffing.
• Must have reliable source of transportation.
• The ability to be reached during / after work hours.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.