Lead Application Support Engineer

Are you ready to explore a world of possibilities?

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

Pay and Benefits :

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Retirement benefits
• Paid Time Off and other leave of absence
• DTCC offers a flexible / hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

Why you'll love this job :

The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.

This role works closely with development teams, infrastructure partners, and internal clients to advance and resolve technical support incidents.

Your Primary Responsibilities :

• Experience with using ITIL Change, Incident and Problem management processes.
• Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis.
• Fix and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
• Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
• Hands-on experience with Monitoring and Alerting processes in Distributed ,Cloud and Mainframe environments.
• Knowledge and understanding of cyber security standard methodologies and general security concepts like password rotation, access restriction and malware detection.
• Contribute in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
• Participate in Disaster Recovery / Loss of Region events (planned and unplanned) completing tasks and collecting evidence.
• Collaborate both within the team and across teams to resolve application issues and advance as needed.
• Support audit requests in a timely fashion providing needed documentation and evidence.
• Plan and complete certificate creation / renewals as needed.
• Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
• Solid ability to gather and analyze project requirements and translate them into technical specification(s).
• Deep understanding of all lifecycle components (code, test, deploy).
• Solid verbal and written communication and interpersonal skills, communicating openly with team members and others.
• Champion a culture where honesty and transparency are expected.
• On-call support with flexible work arrangement.

NOTE : The Primary Responsibilities of this role are not limited to the details above.

Talents Needed For Success :

• Minimum of 3 years of related experience
• Bachelor's degree preferred

Additional Qualifications

Technical Qualifications (Distributed / Cloud) :

• Hands on experience in Unix, Linux, Windows, SQL / PLSQL
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium,HiPam IBM Zolda)
• Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
• Scheduling Tool experience (CA AutoSys, Control-M)
• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
• Hands on experience with ETL tools (Informatica Datahub / IDQ, Talend )

Technical Qualifications (Mainframe) :

• Mainframe fix and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
• Mainframe scheduling (Job abends, Predecessor / Successor)
30+ days ago