Job Description
Job Description
Our Restaurant Team Member - cashiers are the face of our company and are the first step in providing quality service and hospitality to our guests.
The Team Member's responsibility is to continually interface with guests to provide quick, friendly, and accurate service.
Restaurant Team Member - FOH Team Member, Customer Service Requirements & Responsibilities
We are looking for applicants who exhibit the following qualities :
- Consistency and Reliability
- Cheerful and Positive Attitude
- Values Teamwork
- Loves Serving and Helping Others
Applicants must be able to :
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
Requirements / Responsibilities
Team Members must be able to read, understand and comply with all parts of the Team Member Handbook
- Understand all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC)
- Deliver portions that are correct and meet all weight and presentation expectations
- Execute FIFO (First In, First Out) model
- Protect the guest experience by ensuring packaging, food presentation, and quality is top-level
- Appropriately handle all guest issues and play a positive role in guest recovery
- Show up on time, have a great attitude and work hard for your entire shift
- Constantly improve yourself by finding ways to do your work better and faster
- Proactively pursue the certification process and look for opportunities to be cross-trained
- Be responsible to fill your shift if you are not able work
- Ensure your appearance is in compliance with the Handbook
- Be a team player
- Display good stewardship and a sense of ownership for the business
Applicants will also be expected to be able to work on their feet for several hours at a time. General Responsibilities :
- Understand the expectation of Chick-fil-A customer service standards and operational excellence
- Must be available to work Saturdays
Available to work a minimum of 20 hours per week
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter.
In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
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