General Liability Litigation Claims Specialist

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move.

Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable.

While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

Zurich is currently looking for a Claims Specialist II to report out of one of the following Zurich North American offices : Atlanta, Maitland, Parsippany, Schaumburg, Rocky Hill, Dallas, Rancho Cordova, or New York.

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move.

Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable.

While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

With moderate direction, this position handles single and multi-party personal or commercial line claims of moderate to high exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

Basic Qualifications :

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area
• Zurich Certified Insurance Apprentice, including an associate degree and 3 or more years of experience in Claims or Insurance area
• Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets and products
• Microsoft Office experience

Preferred Qualifications :

• 3+ years of experience handling Commercial General Liability Litigated Claims
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Solid time management, prioritization, and multi-tasking skills
• Experience collaborating in a team environment and building cross functional working relationships.
• Adept in identifying and explaining complex financial and / or actuarial concepts.
• Ability to determine the scope and exposure for moderately complex claims.
• Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims.
• Ability to develop and execute a negotiation strategy and plan for resolution.
• Ability to identify subtleties in customer / client and / or business partner interactions.
• Ability to present information necessary to propose a claim resolution to stakeholders.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ().