Bilingual Customer Service Agent Remote

Job Description

Job Description

Bilingual Customer Service Representative - Remote

Job Type : Full Time Work from Home

Hours : Vary from 7 AM- 11 PM M-Sun

Salary : $13.00-$15.00

Benefits : Available after 60 days for full-time employees

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp.

ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada.

We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions.

In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year

Job Summary :

We are looking for remote bi-lingual customer-oriented service representatives who provide high-level customer service solutions to all customers / clients daily.

Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions :

Manage large amounts of inbound calls and make consistent outbound calls.

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid, and complete information by using the right methods / tools

Meet personal / customer service team sales targets and call-handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Take the extra mile to engage customers

Required Knowledge / Skills / Abilities / Qualifications :

Proven customer support experience or experience as a client service representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt / respond to different types of characters

Must be a strong communicator : strong verbal, written, and interpersonal communication skills

Ability to multitask, prioritize, and manage time effectively

Proficient in typing

Must be a peer leader : exemplary attendance, positive attitude, professional conduct, and high-level customer service skills

Solution-Oriented CSR : an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience

Computer Skills : familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training.

Flexibility with scheduling and work hours

Other requirements may vary as management determines.

Driven by Success : they want to innovate and push themselves constantly, and their team, to be the best in the industry

Experience working with an automatic dialer

Must be computer literate

Pleasant phone demeanor

Minimum of one year of previous high-volume call center experience

Bilingual Spanish / English

Experience in BOTH inbound and outbound environments

WAH Requirements :

PC / Laptop with at least Windows 10 (Apple / Mac products, Chromebooks, and tablets are not compatible)

Hard-wired high-speed internet connection (ethernet cable)

USB-connected Headset

Webcam

A quiet dedicated place to work free from distractions including pets and children.