Customer Service Representative

Customer Service Representative

Vacancy Number : req4226

Location : Princeton

Location Address :

777 Scudders Mill Road, , Suite 200

Plainsboro, New Jersey, 08536

United States

Closing Date : 20 / 09 / 2024

Be part of our journey

As a global leader in specialty chemicals, we continue to succeed and strengthen our delivery of innovative, sustainable and high-performance solutions.

We are passionate and excited about how we can develop and utilize new technologies to shape and inspire changes within an ever-growing market place.

Our ideal person

As a business, it’s really important to us that we find the best person for the job and that you have the best opportunity to succeed in the role.

To help, we have outlined our expectations for the role and what core skills and experiences we require as well as what would make you an ideal fit.

In turn, we hope this helps you evaluate if this is the right job for you.

Croda is seeking a Customer Service Representative that will be responsible for providing outstanding customer service and support for the sales / order department for Croda North America.

You will be primarily responsible for the order placement and fulfilment processes of a large customer base. The incumbent will ensure that every interaction with a customer will project Croda’s image as a dependable, quality supplier who provides superior Customer Service.

Key Duties : Order Management

Order Management

Process customer orders

Effectively and promptly communicate import and production scheduling with production, logistics, and Import teams as necessary to meet customer requirements.

Provides higher quality of service to the customer by anticipating customer needs and taking action

Acts quickly and decisively in the execution of an order, seeks information as needed and attempts to gain knowledge regarding the customers’ business

Assures dependable, on-time shipment and delivery of products, paperwork that meets requirements and timely response to all customer requests

Maintain a close working relationship with Sales to ensure a keen understanding of implementation of key customer account strategies.

Identifies underlying problems or future situations

Prioritizes activities for most effective solutions

Support of Teamwork :

Solicits department opinion / input and promotes cooperation among team members

Develops or expands existing internal and external relationships

Shares goals and owns problems to achieve goals

Customer Service Support

Handle customer inquiries & special requests

Assist with providing pricing quotes, expedite sample requests, production information, spec sheets, MSDS’s, C of A’s & proof of deliveries

Work closely with traffic to arrange truck shipments

Enter & maintain customer complaint tasks

Administrative Duties

Communicate customer forecasts to sales, production & imports

Escalate issues to management

Provide sales leads and cancelled order information to Sales

Provide appropriate information to Sales for new account setups.

Properly maintain OTIF information as required.

Perform all duties within the Company’s SHE regulations. All other duties assigned by management.

Education / specialized training required

Bachelor's degree

Knowledge, Skills & Abilities :

Must have oral & written proficiency in the English language.

Ability to communicate confidently and effectively both on the telephone and in writing.

Proficient in MS Office (specifically Excel).

Competent in SAP / relevant IT business systems.

Self-motivated.

Able to meet deadlines.

Organized

Ability to work in a fast-paced environment

Flexibility

Attention to detail

Willingness to learn and desire to grow with the organization.

Must be able to demonstrate an ability to work well within a team.

Competence in general business dealings with strong mathematical skills.

Physical Demands :

Must be able to walk, stand or sit for a minimum of 8 hours per day. Must be able to travel by car and airplane; lift 30 lbs.

Croda recognizes employees as our strength and the diversity they bring to our workforce is directly linked to our ongoing success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer / Disability / Veterans. This Organization Participates in E-Verify.