Vibee - Seasonal Brand Ambassador

THE ROLE

Vibee is seeking an enthusiastic Brand Ambassador to join our Experience Operations team. In this role, you will represent Vibee and interact with customers to promote and support our brand activations and experiences.

You will be responsible for increasing brand awareness, generating leads, and driving consumer engagement.

RESPONSIBILITIES

Artist Knowledge

Maintain a basic understanding of the artist, their career, and notable achievements to engage and inform fans, which will be provided by Vibee producers and subject matter experts when training.

Fan Engagement

• Guide fans through various onsite activations and experiences.
• Provide clear instructions and assistance to ensure fans can fully engage with the activations.

Technical Support

• Troubleshoot and resolve any activation issues or technical glitches promptly.
• Liaise with technical support teams when necessary to ensure swift resolution of problems.

Experience Packages

• Have a general understanding of the different experience packages purchased by fans.
• Answer questions related to these packages or redirect fans to the appropriate resource for further assistance.

Concert Event Knowledge

• Stay informed about the concert event details, including schedules, venue information, and special instructions.
• Respond accurately to fan queries regarding the event.

Customer Service

• Interact confidently and professionally with fans ranging from 30 to 70 years of age and from various professional backgrounds.
• Ensure fans feel valued and attended to, maintaining a high standard of service befitting a VIP experience.

Engagement Tracking

• Track engagement and usage of assigned activations.
• Report to the Event General Manager on foot traffic, verbalized feedback, and general sentiment.
• Provide insights and recommendations based on fan interactions and feedback to improve future events.

QUALIFICATIONS

• Prior experience in a customer service, hospitality or brand ambassador role is preferred.
• Possesses excellent communication, interpersonal and customer service skills.
• Able to work a flexible schedule to support business needs.
• Capable of balancing multiple tasks at one time.
• Able to respond appropriately to changes in direction or unexpected situations.
• Works effectively with peers and supervisors to accomplish tasks
• Remaining upright on the feet, particularly for sustained periods of time
• Outgoing and friendly personality with a passion for meeting new people.
• Ability to work independently and as part of a team.
• Flexibility to work on weekends or evenings as needed.

WORK ENVIRONMENT

• Must be able to tolerate loud noise levels & busy environments on site at our events.
• May stand for extended periods of time and work in drastic temperature climates.
• Must be willing to work during evening and weekend hours, as required, to meet deadlines.
• Must be willing to travel as needed.

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.