Restoration General Manager

Restoration 1 of Redmond is a locally owned Disaster Cleanup Company. We help the customers in their difficult times by restoring their homes.

We are looking for a Restoration General Manager to join our team! You will be making an impact by leading a team of technicians on the customer jobs to complete restoration and completing each project successfully.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

You hold yourself to a high standard and care deeply about the quality of your work and its impact on customers and your team.

What Restoration 1 of Redmond offers :

• Paid time off.
• Fulfilling career.
• Growth opportunities.
• Pay based on experience.
• Training program to develop valuable career building skills.

Job Summary :

The General Manager will be responsible for driving and directing business operations to ensure productivity and excellence in client service.

The General Manager will be required to manage the franchise staff / crews and foster an environment where all employees practice accountability, reliability, and proactivity in their approach.

Specifically, the incumbent will focus on service excellence as a priority with all existing clients, continuous growth in the acquisition of new client accounts and ongoing resources devoted to internal people development.

Responsibilities :

• Lead the team of restoration technicians on the projects.
• Enforce project and performance standards to ensure high quality of customer satisfaction.
• Establish and communicate clear standards of performance and budgets for each client account.
• Supervise and manage project work to comply with assigned deadlines / schedules and meet industry standards for the restoration.
• Document each project thoroughly and consistently follow up with clients and insurance companies for payments.
• Establish and ensure compliance of operational unit's short-term and long-term goals with overall company objectives.
• Manage and monitor sales and be accountable for exceeding expectations on client accounts and demonstrating a genuine interest in the client’s wellbeing.
• Conduct regular one-on-one meetings with members and owner to review key deliverables and actual performance relative to projected expectation.

Qualifications :

• Minimum 1 year of restoration industry experience as an operations manager.
• Minimum 1 year of Project Management and Estimating experience.
• Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners, and employees in the organization.
• Demonstrated ability to solve problems and make prudent decisions.
• Strong knowledge of MS Office and Xactimate and any CMS.
• IICRC Certifications are highly desirable.

Compensation : $70,000.00 - $85,000.00 per year

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