JOB SUMMARY
Monday-Friday 8am-5pm
Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Respond to customer inquiries to Radwell by phone, email or through other means
- Manage sale opportunities for all product; perform all sales tasks necessary
to turn opportunities into billable sales
- Source products for manufacturers not currently supplied by Radwell (new products)
- Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
- Check inventory (i.e. PLC Center inventory) and fulfill order out of inventory if possible
- Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
- Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
- Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information;
confirm all orders with customer; perform follow-up and order clean-up as necessary
- Meet minimum daily standards for quotes and other sales output expectations
- Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
- Interact with all departments within Radwell to effectively meet customer commitments
- Perform product and price maintenance in pricetool and other business systems; Build new part numbers as needed; maintain product sourcing database
- Assist in business system database cleanup and ongoing maintenance
- Pro-actively develop new business through outgoing customer calls and other means
May be modified from time to time. Other duties, tasks and work may be assigned
METRICS
- Quotes per day
- Monthly Invoice Volume generated : Minimum Volume $200,000
- Quote : Order Ratio
- Outbound Calls
- Invoiced Dollars Generated
- Calls Taken
QUALIFICATIONS
- Must understand the sales cycle; ability to understand the Radwell International sales cycle
- Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment
KNOWLEDGE & SKILLS REQUIRED
- Strong Computer proficiency
- Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
- Ability to multi-task
- Ability to work at fast pace
- Attention to detail
- Problem solving abilities
- Good communication skills
- Ability to sell
EDUCATION & EXPERIENCE
Previous sales experience in a related environment or a college degree in business or a related field of study
PHYSICAL DEMANDS
This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)
BONUS / COMMISSION PLAN
Eligible for commission after successful completion of introductory 90 days.
EMPLOYEE EVALUATION SUMMARY
Employee will be evaluated on quantitative productivity levels regarding amount of sales that result from actions, number of items processed / followed-up and related activity.
The employee will also be evaluated according to customer satisfaction levels as identified by customers through our survey system and other feedback mechanisms.
In addition to regular coaching, employee will receive the following written evaluations :
- Introductory Review Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continue
- Monthly Reviews Employee will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity
- Annual Reviews Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period.
Inside Sales Representative
Many of our Inside Sales Representatives were doing before continuing their career at Matic:. Inside Sales, Outside Sales, or Account Managers. Reporting to our insurance agency sales manager, this position offers quick upward mobility with the goal of being promoted from this role within 4-6 months...
Inside Sales Support Representative, Government
T1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative for our Government division. In this role, you will play an essential part in supporting our sales team by managing various administrative duties specifically ta...
Inside Sales Representative
As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. Job Category: Sales - Inside/Call Center. Our Remote Inside Sales Agent po...
Inside Sales Representative
Oldcastle Infrastructure is looking for an energetic, customer focused, results driven Inside Sales Representative to join our Stormwater Maintenance business. The Inside Sales Representative will support the US market by proactively responding to customer queries and proactively calling customers t...
Licensed Inside Sales Representative - Start Date 7/15/24
As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. Our Remote Licensed Inside Sales Agent position is offered in the state of...
Licensed Remote Inside Sales Representative
As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages, products, and benefits to convert sales leads into policyholders. Our Remote Inside Sales Agent position is available for candidates based o...
AZ - Inside Sales Representative - Industrial Distribution - Tempe, AZ
Writes bids and quotations when appropriate and performs follow-up proceduresDocuments all customer contact and sales activities in the ACS systemCommunicates with Outside Sales to ensure excellent account management and customer service for new and existing customersSupports Outside Sales in implem...
Inside Sales Representative - HCM Micro
Inside Sales Representatives are responsible for prospecting clients remotely and managing the entire sales cycle from within our Inside Sales Hub. Continually develop technical, competitive and sales skills knowledge to effectively represent the inside sales organization. Qualifications Diploma - ...
Inside Sales Representative (Remote) - TELEMARKETING
Works as a team member with Regional Sales Managers (RSM) to meet company sales objectives. Follow all Standard Operating Procedures established for the Sales Department;. Follow-up on leads generated by direct mail, trade shows, emails, RSM, and website activities as assigned and where appropriate ...
Advanced Inside Sales Representative
As the Advanced Inside Sales Representative for Wolters Kluwer CT Corporation, your primary responsibility is to drive profitable sales growth through winning new corporation accounts & meeting or exceeding sales goals. Some of your daily tasks will include learning and staying informed on our compl...