SUMMARY
The Customer Data Specialist will work as part of a team responsible for maintaining and updating various elements of customer data in numerous systems depending on the nature of the data.
The accuracy of this customer data is important to drive proper account sales and opportunity reporting for internal departments and our vendor partners.
This team member will also serve as a resource responding to various requests from internal teams and outside vendor partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Analyzes customer data to align various internal accounts to a universal Covetrus account by conducting research to ensure account accuracy
- Performs customer account maintenance of a variety of customer attributes in various systems
- Implements requested tasks and / or updates for account territory assignments
- Administers strategic account price lists on customer’s accounts; administers customer exceptions for vendor or product allocation programs
- Reviews customer data thoroughly to initiate and conduct account merge requests and perform various customer data cleansing projects
- Advises sales reps, credit / others on various customer data processes
- Supports customer data maintenance being utilized by 350+ commercial team members
- Other duties as needed or required.
QUALIFICATIONS :
Education and / or Experience
- Associate’s or Bachelor’s degree required or relevant work experience working with customer data
- 1-2 years of experience working the customer data maintenance preferred
Competencies (Skills & Abilities)
- Knowledgeable and experience with computer-based enterprise and document platforms (Microsoft Office, Teams, SharePoint, CRM / Salesforce)
- Ability to work efficiently to achieve acceptable department service level deliverables for a variety of daily responsibilities and team projects
- Highly organized and sharp attention to detail
- Ability to work independently with little supervision; also work collaboratively with others
- Service-oriented and responsive in communication
- Deals with confidential information and / or issues using discretion and judgment.
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Remote work; Ability to work in a home-office type setting / environment with little distractions
- No travel required
Salary may vary depending on factors such as confirmed job-related skills, experience, and location.
However, the pay range for this position is as follows.
$16.98 - $28.29
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