Summary
As a Bilingual Call Center Member Agent - Roseville, CA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community’s most vulnerable.
Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.
Here are the details on this position.
Call Center Member Agents are responsible for responding to basic to moderately complex member telephone calls involving eligibility and benefit information.
Your role in our mission
- Answers telephone calls using an automated system and responds to basic to moderately complex member questions and / or forwards call to appropriate personnel.
- Research member calls / inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
- Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests / inquiries and updates CRM history with results of inquiry to include proper documentation.
- Interfaces with team personnel, management, and customers in reference to customer service issues.
- Conducts outbound calls to members in response to customer direction or other business needs.
What we're looking for
- Must be Bilingual in Spanish and English
- High school diploma or G.E.D.
- 6 months minimum, prefer on more years of customer service or other telephone experience.
- Experience working with organizational functions and personnel.
- Experience working with computer software and telephone technology and skilled in the use of help desk software.
What you should expect in this role
- Must be a resident of the state of California.
- Hybrid work environment 3 days a week in the office as needed for face-to-face and client meetings with the remainder of time remote work.
The office is located in the Roseville / Sacramento area.
- Business and analytical critical thinking skills.
- Communication skills both written and oral.
- Ability to work independently.
- Ability to follow oral and written directions.
- Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.
LI-HYBRID
LI-CB1
The pay range for this position is $31,200 - $44,500 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance.
We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Call Center Member Agent - Roseville, CA (Hybrid)
Call Center Member Agent - Roseville, CA (Hybrid). Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel. All salaried, full-time candidates are eligible for our generous, flexible vacation policy,...
Call Center Agent - Service Department
BDC Agents are expected to work on leads for potential customers, connecting them with a salesperson who can assist them with their car-buying experience. Business development center (BDC) Agents identify sales leads among new and existing customers, and maintain client relationships. The ...
Customer Service Call Center Agent
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military o...
CSR1- Call Center Agent
Job Title: Mien CSR1-Call CenterLocation: Rancho Cordova, CAPay Range: $17 an hourWhat’s the Job?Assisting California residents enroll health care programs by reviewing program options, qualifications, and benefits. The ideal candidate will have Customer Service, or Call Center experience and Biling...
Warranty Call Center Agent - Irvine, CA
Conduct follow-up calls with dealers requiring assistance on previously submitted returned campaign claims . Notify the Project Manager on actionable campaign claim incoming calls or email alerts to ensure corrective and preventative action . The disclosed range estimate may not have been adjusted f...
Call Center Insurance Agent (Sales, Customer Service)
Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. With over 800 retail store locations to choose from nationwide, we encourage you to take your career and income potential to new heights! We are proactively...
Quality Assurance Analyst - Roseville, CA - Hybrid
This a Hybrid position in Roseville, CA (on-site Tuesdays and Wednesdays, weekly). All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance. We also have a variety of leadership and technical development academies to help build your s...
Bilingual (English/Spanish) Call Center Representative
As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:Effective oral ...
Lead ETL / SSRS Developer (Hybrid: Roseville, CA)
Youll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. This hybrid position requires in-office attendance on Tuesdays and Wednesdays at our Roseville, CA location. We also have comprehensive leadership and technical ...
Call Center Agent - Service Department
Raise the bar in the Automotive Industry Grow and develop professionally Learn from the best in the business Take the next step in a long CAREER Business development center (BDC) Agents identify sales leads among new and existing customers, and maintain client relationships. BDC Agents are...