On-Call Event Customer Service Representative
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Please see Special Instructions for more details.
Please include an updated resume with your application.
Posting Details
Position Information Job Summary The On-Call Event Customer Service Representative provides event oversight and support to the Conference & Event Services staff by directly engaging with internal and external clients to ensure all conferences, events, and meetings are carried out as planned.
This will include direct interaction with clients to resolve issues, answer questions, and provide exceptional customer service.
Please note times for events can vary throughout the day, evenings, and weekends. The work hours for this position will be based upon employee availability and events scheduled.
The mission of Schoolcraft College is to provide a transformational and inclusive learning experience designed to increase the capacity of all individuals and groups to achieve intellectual, social, and economic goals.
We are committed to creating a positive impact on the communities we serve and value diversity in our students, staff, and programming. Job Duties
- Act as the first point of contact for internal and external clients using Schoolcraft College facilities.
- Troubleshoot customer issues during events with the Conference & Events Services staff, Culinary Operations, Campus Police, Facilities Management, Media Services, and Information Technology departments.
- Clerical and other duties as assigned.
Required Qualifications
- Two (2) years’ experience in the hospitality industry.
- Ability to operate appropriate office equipment, including computers, with working knowledge of Microsoft Office Suite and other related software.
- Ability to work effectively with staff members at all levels of the organization and the public.
- Ability and experience working in a multi-tasking environment.
Preferred Qualifications Physical Requirements Salary Beginning at $16.25 per hour Work Hours Varies, based on events scheduling Posting Detail Information Posting Number ACO001P Open Date 09 / 21 / 2017 Close Date Open Until Filled Yes Special Instructions to Applicants Please include an updated resume with your application.
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