Job Description
BlueCrest is the innovative leader in postal and parcel automation solutions. With a focus on operational efficiency, customer experience, and technology integration, BlueCrest empowers businesses to achieve success through streamlined processes and meaningful connections from data through delivery.
BlueCrest is a global company with clients and team members located in 16 countries worldwide, including an expansive field service team comprised of nine-hundred specialized field service technicians.
BlueCrest’s manufacturing headquarters is based in Danbury, Connecticut.
Our BlueCrest culture is reflected by our core behaviors : Innovation, Collaboration, Accountability, Resourcefulness and Enthusiasm (ICARE).
It is with these behaviors in mind that we approach every customer, every idea, every product, and every employee, every day.
It is the essence of how we interact and work it’s how things get done at BlueCrest.
We actively look for prospects who :
- Are passionate about client success.
- Enjoy collaborating with others.
- Strive to exceed expectations.
- Move boldly in the quest for superior and best in market solutions.
- Have a high-level of ethics and commitment as well as being a self-starter
If this sounds like you, then you may be a great fit for BlueCrest.
You are :
An experienced Electro-Mechanical Technician who may come from various fields such as business machine repair, Printer, Inserter, Sorter service experience, Tecnau equipment and or from the automotive repair industry with strong troubleshooting and repair skills who is energetic self-motivated with a positive attitude.
You are committed to championing new ideas, strategies or concepts to ensure that the business is retained and the client is satisfied.
You will :
- Proactively schedule and perform preventative maintenance
- Trouble-shoot customer reported problems.
- Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
- Plan and perform equipment upgrades and new installations
- Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.
Qualifications
As an Onsite / Field Technician you have :
- A minimum of 1 years' experience trouble-shooting and repairing complex mechanical equipment.
- Strong experience working on electro-mechanical equipment
- A minimum of two years proven experience in building and enhancing Customer relationships.
- A valid driver's license is required.
- Must maintain reliable transportation to travel to and from customer locations
- The ability to perform frequent lifting and / or moving items up to 50lbs. Are you able and willing to do this with or without accommodation?
- Flexibility to work overtime, weekends, holidays, and / or different shifts as needed with minimal notice
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