Contra Costa Crisis Center: Clinical Director

Contra Costa Crisis Center is looking for a Clinical Director to join their team. The Clinical Director will be an exempt member of the Leadership Team and will be responsible for providing clinical guidance, direction, and support for the 24-hour Call Center, Chat / Text contacts, agency programs, and services.

This position reports directly to the Executive Director, in conjunction with the Director of Programs and Call Center Management.

About Contra Costa Crisis Center

Established in 1963 and successfully serving the entire county, the Contra Costa Crisis Center’s mission is to keep people safe and alive and provide or connect them to culturally relevant services.

Core programs include the national 988 Suicide and Prevention Lifeline, 24 : 7 Crisis Line services, 2-1-1 Information & Referral services and Grief Counseling program.

The Crisis Center operates with a staff of 40 and a volunteer team of nearly 60.

Responsibilities

• Ensure client services are in compliance with county, state and federal regulatory agencies and maintain legal and ethical standards of clinical practice.
• Provide silent monitoring, quality assurance, coaching and guidance to staff and volunteers in collaboration with managers and leads.
• Create and update supervisor notes and Plans of Action for familiar contacts.
• Provide daily oversight for moderate to high-risk suicide contacts, rescues, abusive and / or high-needs contacts, and contacts from minors.
• Offer debriefing and consultation for staff and volunteers.
• Troubleshoot and problem-solve difficult contacts / cases / clients, identify re-training needs, and address areas of concern.
• Develop and maintain up-to-date program policies, procedures, training manuals, accreditation documentation, and other relevant materials and forms in collaboration with the Director of Programs.
• Collaborate with other managers and leads to develop and deliver comprehensive, contemporary training and professional development with a multicultural perspective to prepare staff and volunteers to effectively deliver services.
• Conduct external trainings on crisis intervention, suicide intervention, and grief targeted for health care professionals, police officers, therapists, and others in collaboration with other managers and leads.
• Provide backup of 988 phone / text / chat support as needed.
• Provide co-facilitation substitution of grief support groups as needed.
• Provide mobile grief response in the community as needed.
• Participate in agency events and community outreach activities.
• Participate in maintaining a healthy, safe, and supportive workplace attitude and environment for staff and volunteers.
• Perform other duties as assigned by the Executive Director.

Desired Skills and Knowledge

• Maintain status as a BBS Licensed Clinician in good standing (LMFT, LCSW, LPCC, PhD, PsyD) as appropriate to degree.
• Education, experience and training related to crisis response and counseling services.
• Experience and training in customer service and / or call center environments.
• Training in cultural humility, diversity, equity, and inclusion.
• Computer / software / database literacy.
• Excellent written and verbal communication skills; experience and demonstrated ability to work with racially, culturally, and economically diverse populations.
• Commitment to personal accountability, and active participation in team building and the maintenance of a healthy work community.
• Commitment to eliminating disparities in service access for all populations.

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