Customer Success Representative

Kelly® Professional & Industrial has the perfect call center opportunity for you!

We are searching for Call Center Representatives to work in Alpharetta, GA .

Join us and take advantage of this great opportunity! We’ll be here every step of the way to help you through the process.

Bachelor's Degree is required.

This is an ONSITE role - Remote work is not available.

Employment type : Temp-to-Hire

Shift / Schedule : M ust be flexible to work either shift as wor kload demands.

• Monday - Friday 8 : 00am - 5 : 00pm *OR* 11 : 00am - 8 : 00pm (Schedule may vary weekly, depending on call volume)
• MANDATORY Saturday 8 : 00 am - noon (2-3 times per month)

Pay Rate / Compensation : $19.50 - $21.50 / hr

Depending on education and bilingual language abilities

Why you should apply to be a Call Center Representative :

• Work for a company that prioritizes employee development for advancement opportunities
• Use your education and / or customer service skills to help others
• Work with a global automotive industry leader
• Paid On-the-Job training
• Hourly pay rate up to $21.50 / hour and weekly paychecks

What’s a typical day as a Call Center Representative?

You’ll be :

• Making outbound / receiving inbound calls on accounts that are up to 30 days past due.
• Identifying root cause of customer delinquency and generating effective resolutions with negotiation skills and educating the customer
• Assisting customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available
• Processing payments and payoffs
• Adhering to appropriate compliance policies and procedures
• Effectively contributing to customer satisfaction

This job might be an outstanding fit if you :

• Have a bachelors degree and customer service / call center experience
• Possess strong communication and problem-solving skills.
• Have the ability to work in a fast-paced environment.
• Ability to take feedback and apply what was given to make performance improvements
• Have a positive attitude and want to contribute to a team environment

What happens next

Once you apply, you’ll proceed to next steps if you are a profile match for this opportunity. But don’t worry even if this position doesn’t work out, you’re still in our network.

That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Call Center Representative in Alpharetta today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive.

Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity.

It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.

Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.