Job Description
Your Career
Cortex Customer Success Engineers are responsible for empowering our clients to automate their Security Operations, streamlining the analyst processes and helping provide return on investment for the XSOAR platform.
You are a key component of our company’s success, working together with customers, partners, and their awesome Cortex colleagues.
This position works within our Cortex XSOAR Customer Success organization, helping customers with their end to end Security Operations journey.
Some solutions you will work with include XSIAM, XDR, XSPANSE and others under the Cortex portfolio.
Your Impact
Product ExpertiseProvide foundational product-level technical expertise, assisting with account setup, deployment, and basic troubleshooting of Cortex XSOAR
Support customers in implementing and customizing automation workflows within their security operations
Stay informed about Cortex XSOAR features and share relevant updates with customers
Technical services include writing custom scripts and system troubleshooting
Product AdoptionHelp drive product adoption by guiding customers through standard use cases and assisting with the integration of new features
Conduct basic training sessions to familiarize customers with Cortex XSOAR functionalities
Identify opportunities to enhance automation within the customer’s incident response processes
Customer ImpactServe as a technical contact, assisting customers in achieving their automation goals and optimizing their security operations
Collaborate with account teams to contribute technical input for customer success plans and execution
Manage and escalate technical issues, ensuring appropriate resolution with support from senior colleagues
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