Job Description
Job Description
We are looking for a General Manager to oversee all staff, budgets and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people and establishing policies.
To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are on the rise.
Ultimately, you’ll help our company grow and thrive.
Responsibilities
- Enhancing each customers’ experience with the value of an appealing atmosphere in the restaurant. The General Manager will take responsibility for the following duties on a regular basis :
- Ensuring incoming staff complies with company policy
- Training staff to follow restaurant procedures
- Working with Shift Managers to maintain operational standards and expectations
- Reporting to executive management on the health of operations
- Maintaining safety and food quality standards
- Keeping customers happy and handling complaints
- Organizing schedules
- Keeping track of employees’ hours and recording payroll data
- Reaching out to businesses and households to maximize catering orders
- Ordering food, linens, gloves and other supplies while staying within budget limitations
Skills
- Proven experience as a General Manager or similar executive role
- Experience in planning and budgeting
- Knowledge of business process and functions (finance, HR, procurement, operations etc.)
- Strong analytical ability
- Excellent communication skills
- Outstanding organizational and leadership skills
- Problem-solving aptitude
- Associate’s Degree or higher 4+ years of industry customer service experience
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