Coordinator, CARE Center

Job Summary :

This position develops, implements, and evaluates systemic interventions and referrals that ameliorate basic needs in a manner that promotes dignity and minimizes the marginalization of HACC students.

The position is responsible for hosting one-on-one meetings with students, developing an individualized plan for empowerment and success, immediate assistance, and referral of students to resources related to, but not limited to housing assistance, food assistance, daily necessities, mental health assistance, legal services, and other unforeseen emergencies that impedes student success in college.

The incumbent advances and maintains relationships with campus and community partners to provide comprehensive and cohesive services to HACC students, meets with students, assesses their needs, makes appropriate referrals, follows up, and tracks success.

This position is required to manage CARE Center and personal HACC emails, phone calls, and walk-ins, and maintain detailed records to ensure the team is working cohesively.

This position is responsible for building meaningful relationships with faculty, staff, and community partners and is expected to maintain a campus presence that includes but is not limited to classroom presentations, community partnership meetings, hosting CARE Center events, working across the college to participate in college events, creating content for social media, maintaining an inclusive office environment with resources for students, and the ability to travel to other HACC locations upon request.

This position engages in professional development activities to ensure competence in social services and DEI best practices;

complete professional development activities, such as memberships in professional organizations, attendance at conferences, workshops, webinars, etc.

Minimum Qualifications :

Bachelor's Degree and 3 years related experience, or a combination of experience and education sufficient to successfully perform the essential duties of the job.

Licensing Requirements : Required Clearances (Obtained within 60 days of start date) :

• PA State Police Criminal History Record Information
• PA Department of Human Services Child Abuse Clearance
• Federal Criminal History Record Information

Hiring Range : $43,019 - $53,774

Preferred Qualifications :

Job Specific Task List :

Provide individualized triage / case management to a diverse student population across a broad range of presenting basic need issues;

serve as single point of contact at assigned college campuses for resources on homelessness, food insecurity, and other socio-economic barriers experienced by students. - (Essential)

• Implement policies and procedures in collaboration with various College departments to best meet the basic needs of individual students and the broader student population. - (Essential)
• Meet with students (appointment & walk-in basis) to assess their immediate or emergency needs, and provide referral and intervention services as needed;
• manage participant intake; provide referrals to appropriate community services and social service agencies for additional services as required;

responsible for ensuring timely, effective, and professional responses and referrals; maintain consistent follow up on referrals. - (Essential)

Serve as resource person to college staff and faculty regarding student wellbeing issues, community support services, and programs;

develop appropriate databases, resource guides, and information packets for faculty, students, and other college members. - (Essential)

Create and maintain a professional, welcoming environment for students visiting the HACC CARE Center for services and information;

maintain accurate confidential records (including electronic records) of interactions with students; track service delivery and outcomes. - (Essential)

• Conduct student interactions in compliance with FERPA regulations; demonstrate understanding of the College's interpretation of FERPA rules for the release of student information to faculty, parents, students, and third parties. - (Essential)
• Develop and maintain relationships with campus and community partners in HACC service area to identify resources for HACC students;

research external opportunities for support emergency support services and basic needs resources. - (Essential)

• Work with internal and external partners to coordinate workshops and professional development for students, faculty, and staff on critical topics pertaining to financial literacy, food insecurity, homelessness, accessing safety net programs, understanding health insurance, free / low cost legal clinics, tax prep services, and other similar programs and services. - (Essential)
• Plan, implement, evaluate, and market trainings, programs, and informational sessions in collaboration with campus and external community partners;

organize campus and campus-community events to bring awareness and improve access to information and resources; represent the College in external committees on issues associated with student basic needs. - (Essential)

• Provide on-going support for data collection, program assessment and reporting; regularly collect, monitor, analyze, and report on operational and outcome data from services. - (Essential)
• Travel to HACC locations to support HACC students; attend training / professional development opportunities related to responsibilities. - (Essential)
• Perform other duties as assigned. - (Standard)

Job Type : Fulltime, Exempt

If part time, hours per week : N / A