Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Financial Services Representative – State Farm Agent Team Member
Drew Federau - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative – State Farm Agent Team Member. As a customer-oriented expert, you will market the best Life/Health insurance services and products to benefit clients and their famili...
Weekday Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative
The Member Services Representative is responsible for growing the membership base and connecting members to the Personal Training Manager. The Member Services Representative. The Member Services Representative is also the club ambassador connecting the local community with their club. Characteristic...
Member Services Representative Weekly Opener
Member Services Representative/Weekly Opener (Mon 4:30-1, Tues-Fri 6-2). Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional...
Remote Call Center Customer Service Representative
Join D Aceto Services LLC as a Remote Call Center Customer Service Representative and contribute to our commitment to delivering exceptional service. D Aceto Services LLC is seeking enthusiastic individuals to join our team as Remote Call Center Customer Service Representatives. Gain the skills nece...
Medical Sales Representative
In this exciting and unique sales role, you will be responsible for sales and education of durable medical equipment, respiratory equipment and sleep related products to meet the needs of both physicians and patients. Proven sales success, medical or pharmaceutical sales experience required. You'...
Retail Sales Associate
As a full-time Verizon Retail Sales Associate, you’ll have the opportunity to grow your career with a team focused on unlocking your full potential and sales success within one of our retail stores. Generate retail sales by using your passion for cutting-edge technology, and exceptional custom...
Auto Detailers - Clean Up Team Members
DriveHubler Certfied Pre-Owned has multiple positions available in it's Detail/Vehicle Prep Department! Enjoy working in a fast paced, team friendly enviroment that provides premium quality services to our dealership and customers! AUTO DETAILER - Need Experienced Detailers. WASH BAY PREP ...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...