Position : Network and Technical Support Engineer
Location : Jackson, MS (Onsite role)
Contract
- Plan, design, prepare specifications, and assist in evaluation of procurements to implement local and campus area networks, and instructional labs.
- Assist in designing, configuring, implementing, and troubleshooting network hardware, software, ancillary services, and network communication gateways to other computing environments.
- Make recommendations for modifications and enhancements to networks.
- Assist in developing criteria for utilization of network monitoring software.
- Assist in developing methods and criteria for network traffic data collection and analysis.
- Assist in network operations, and in identifying and resolving network (and component) operating problems with other Vendors and local school / school district staff.
- Provide supporting expertise to other technical staff members in installing and configuring network equipment and in resolving user and systems problems.
- Provide assistance in managing e-mail servers, including archival of e-mail and spam management.
- Provide assistance with the migration / conversion of e-mail services to new hardware and / or software.
- Provide assistance with server upgrades and consolidation.
- Provide a consistent resource to schools and school districts during periods of technology coordinator turnover / attrition.
- Support and troubleshoot video conferencing solutions.
- Assist school districts during their long-range technology planning efforts.
- Provide network security assessments.
The scope of this LOC does not include application software support, such as de-bugging, enhancements and ad hoc report generation.
- Security Certifications, such as Certified Information Systems Security Professional (CISSP), and Sysadmin, Audit, Network, and Security (SANS), and COMPTIA Security Plus
- Microsoft Certified Systems Engineer (MSCE), Microsoft Certified IT Professional Server Administrator (MCITP- SA), or Microsoft Certified IT Professional Enterprise Administrator (MCITP-EA)
- Cisco Certified Network Associate (CCNA) with experience including, but not limited to, connecting into routers via PCs and laptops, examining interfaces, pinging and tracing routes;
and basic IP configuration
North America Technical Support Engineer
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