About UGG
At UGG, a divisionDeckersBrands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG.
We’re driven by a clear mission : to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.
As a member of theDeckersFamily, you represent our brands and deliver unique, personalized shopping experiences.
Summary
Our SalesLeads with Keysare critical to the success of our stores. As a SalesLead with Keys,it’s your job to create the best possible customer experience.
Youstay current in your knowledge of all productions, promotions and marketing initiatives in order toengage with our customers andbestrespondto needs.
You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products.
As a SalesLead with Keys, you operate as part of dynamic team and you cooperate to achieve business goals.
Description
As an UGG SalesLead with Keys, you create personalized shopping experiences for our customers that drive brand loyalty.You understand the importance our modeling our Service Training Programandyougreet customers promptlyand courteously as they enter the store.
Youensure that all customer questions are addressedaccuratelyand responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy.
You maintainand modela positive,cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering toadress code.
Youmake yourself personally available to all customers in orderprovideexceptional serviceto both our in-store customers and those who call on the phone.
As a SalesLead with Keys,you understand that your role extends beyond the sales floor. You know how to operate the cash register, handle money accurately, check inventory daily and ensure products are stocked and available forcustomers andmerchandize product in accordance with Visual Merchandising standards.
You maintain a clean and well-organized back-stock area and employee break area, which includes daily vacuuming, sweeping, and dusting.
You practice safety-consciousness and respond to theft in accordance with our policies. As an UGG SalesLead with Keysyou understand that you are an integral part of a team and youpromote a positive work environment by recognizing outstanding performance from your team members and maintaining a respectfulworkplace.
Core Competencies
As a successful SalesLead with Keys,you know how to :
Ensure the highest level of customer service possible,as outlined in our Service Training Program
Prioritize brand and product knowledge training and share thisknowledge incustomer interactions
Communicate effectively with customers, team members, management, and corporate stakeholders
Empower team members through communication and recognition
Contribute to a team and cooperate to achieve goals
Multi-task in a fast-paced environment
Maintain knowledge of current trends and styles
Respond to problem situations with professionalism
Think critically to solve problems and approach challenges with agility
Key Qualifications
Two (2) years of retail store experience preferred.
High School Diploma
Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers
Highly motivated team player and self-starter
Excellent team building skills
Ability to multi-task in a face-pacedenvironment
Additional Requirements
Flexibility of schedule and hours to meet the needs of the business
Physical ability to stand for extended periods
Proficient in Microsoft Office suite of tools and applications
Valid driver’s license
As part of our UGG Family, you belong to more than a lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed.
We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission.
You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discriminationon the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
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