MJJ & ROSE INSURANCE SERVICES is currently seeking a Customer Services Representative to join our team, the Customer Service Representative is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication.
This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.
Assigned teams and tasks will vary based on business necessity.
Essential Responsibilities :
- Maintain high client satisfaction levels by making an effort to build meaningful relationships and maintaining consistent, efficient communication
- Manage and update internal database of client / customer information on a daily basis
- Serves as a primary contact for clients and a liaison between sales, production, and clients
- Act as a collaborative team member or a proactive self-starter as projects / tasks require
- Address client inquiries via phone, email, and chat, communicating using proper professionalism and providing exceptional customer service
- Provide assistance to other administrators on special projects as requested
- Maintains communication logs and other pertinent records
- Team player that helps with all tasks and reasonable requests. Assists with other projects as needed
- Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach
Requirements :
- High School Diploma or equivalent
- A willingness to learn and develop new skills.
- Ability to meet quarterly goals.
- Ability to exercise initiative, work independently, multi-task, prioritize and function in a team environment.
- Must possess a professional, courteous, and customer-oriented demeanour.
- Must be discrete, trustworthy, and possess a high level of integrity.
- Complete and pass required training
- Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Ability to work well with team internally and externally across departments.
- Ability to work well within a fast-paced, collaborative, cross-functional team environment.
- Ability to multi-task and prioritize.
- Ability to demonstrate attention to detail.
Benefit :
- Medical, Dental, Vision Insurance
- $27 - $50 Per Hour
- Remote - Work From Home
- Paid vacation and sick time
- 401(k) Investments with Company-matched funds
- Referral bonuses
- Employee discount program
- And the day off for your birthday!
- Accident, life, disability and critical illness insurance
- Tuition reimbursement
- Paid Time Off
Customer Service Representative
We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. Alabama Title Loans - Customer Service Representative (Entry Level). We believe our Customer Service Representatives are the heart of our business. Minimum 2 years c...
Customer Service Representative / Service Writer
What You Will Be Doing:As the customer service representative (on-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You should possess a strong sense of urgency and desire to provide superior customer...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative - Comm/Data
As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues. Coordinate customer ...
Customer Service Representative - Intuit (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative - State Farm Agent Team Member
Provide prompt, accurate, and friendly customer service. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Interest in marketing products and services based on customer needs. As a State Farm team member for Kendrick Jones - State Farm Agent...
Customer Service Representative - Intuit (Remote)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative Duluth, GA
Customer Service Representative. Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or...
Customer Service Representative
Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer’s residence. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management. Handles customer service issues in a professio...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative - State Farm Agent Team Member with KIMBERLY PARKS - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help p...