Associate Director of Financial Aid Advising

Associate Director of Financial Aid Advising -34674University Staff

Description

University of Colorado Anschutz Medical Campus

Department : Financial Aid & Scholarships Office

Job Title : Associate Director of Financial Aid Advising

Position # : 00814556 Requisition # : 34674

Job Summary :

The Associate Director of Financial Aid Advising is a full-time leadership role responsible for overseeing comprehensive financial aid advising services.

This position ensures students receive accurate, timely, and empathetic guidance on financial aid opportunities, eligibility, application processes, and award management.

This position is responsible for planning, decision-making, and leading a diverse team. As a key member of the Financial Aid and Scholarship leadership team, the Associate Director helps set and implement strategic goals and ensures compliance with federal, state, and institutional policies.

The Associate Director also acts as a liaison between the Financial Aid and Scholarship Office (FASO) and various schools, colleges, and programs, keeping them informed of policy changes and providing timely information to students.

This role recommends strategy, has responsibility for fiscal and / or human resources and has the authority to act on the Director’s behalf when needed.

Supervision Received : This position reports to the Director of Financial Aid Services at CU Anschutz.

Supervision Exercised : This position will supervise a team of full-time staff professionals (currently 4 FTE).

Key Responsibilities :

Leadership and Strategy 40%

• Create and implement comprehensive strategic plans to optimize customer service staffing levels and enhance training programs, aligning them with the office’s goals.
• Develop and implement strategies aimed at helping students manage their debt, providing them with the necessary tools and advice to make informed financial decisions.
• Assist with implementation of new policies and procedures by coordinating training sessions for staff, providing clear and comprehensive documentation, and offering ongoing support to address any questions or challenges that arise during the transition.
• Review and update team-related policies and procedures annually.
• Lead the recruitment and development of a skilled team, ensuring they are well-equipped to support students effectively.
• Act as a key point of contact for escalating issues, ensuring they are addressed promptly and effectively.
• Collaborate with the processing team to review and update all communications and forms to ensure messaging is aligned with advising principles.
• Implement strategies to enhance office operations and regularly prepare reports to track progress and outcomes.
• Coordinate with schools and colleges to develop scholarship processes, ensuring students are informed about a variety of opportunities.
• Actively participate in the management team, contributing to strategic discussions and decisions.
• Develops and institutes an annual review and assessment of the financial aid programs in agreement with the recommendations and policies set forth by the Association of American Medical Colleges (AAMC).

Student Services & Team Management 35%

• Provide strategic leadership and oversight of the Advising team, which consists of 4 professional advising staff members and 2-5 work study students, ensuring high levels of performance and customer satisfaction.
• Manage fiscal resources for the Advising team such as expenses for training and development, events, and staff recognition.
• Address and resolve intricate financial aid issues, providing students with clear and effective solutions.
• Oversee daily advising operations, ensuring staff are scheduled to handle all forms of student contact, including emails, walk-ins, appointments, and phone calls.
• Conduct performance reviews and provide constructive feedback to team members, fostering professional growth and development.
• Monitor and analyze team performance metrics, implementing strategies to achieve departmental goals.
• Ensures Advising team is trained on all aspects of their job duties and performs quality control on processes to monitor accuracy and compliance.
• Provide training to staff on customer service best practices; make training recommendations to Director and work in collaboration to develop and deliver trainings.

Collaboration with Stakeholders 15%

• Acts as a liaison to campus units and departments to ensure we maintain a high level of service.
• Provide updates and training to campus units and departments to ensure compliance with federal, state and university policies and regulations.
• Continuously seek to streamline processes and improve the student experience.
• Collaborate with colleges to offer financial aid presentations and workshops at various programs and events, including orientation, open houses, and on-campus events.
• Provide outreach presentations and workshops in the local community.

Training and Professional Development 10% :

• Participates in training seminars, conferences, committee meetings, etc. for professional development in the areas of Title IV financial aid.
• Maintain a thorough understanding of federal, state and university policies and regulations and ensure all services adhere to these standards, safeguarding the institution’s compliance.
• Maintain year-round training calendar to provide regular trainings for the Advising staff.
• Promote professional development opportunities to the Advising staff.

Work Location :

Hybrid this role is eligible for a hybrid schedule

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