Head of Clinical Recruiting

Increase your chances of an interview by reading the following overview of this role before making an application.

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide.

At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home.

By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

We are seeking a Head of Clinical Recruiting to join our growing Talent team! The ideal candidate will have experience managing a large, multi-pronged talent team and working in a fast-paced environment.

As the Head of Clinical Recruiting, you will be responsible for a team of 30+ recruiters that hire more than 120 candidates per month.

You must be able to fluently leverage data to inform operational improvements, capacity plan, and report to C-Level leadership.

The Head of Clinical Recruiting plays a key, cross-functional role, ensuring that Charlie Health has sufficient clinical capacity.

Further, the Head of Clinical Recruiting is directly responsible for improving quality of hire and cost-per-hire through recruiter training and talent mapping.

If you're interested in a big role that allows you to get the best of both strategy and in-the-weeds execution, this position may be for you.

Ultimately, the Head of Clinical Recruiting will be a key member of the talent leadership team and oversee the strategic direction of clinical hiring at Charlie Health.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions.

We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

• Partner with the leadership team to drive strategic planning, ensuring there is a clear plan to maintain / improve our clinical supply and quality.
• Coordinate and staff 3 Leads and 30+ recruiters in accordance with hiring targets.
• Deliver data-driven insights, in addition to weekly reporting to ensure clinical recruiting sub-verticals are on track to meet relevant goals.
• Identify and resolve operational inefficiencies in the clinical recruiting process, increasing pass-through rates and time-to-fill.
• Evolve our clinical competency hiring process to increase quality-of-hire and reduce pre-clinical attrition.
• Collaborate with other departments (e.g., Care Strategy, HR, Growth Strategy, and Finance) to ensure that clinical openings are approved and assigned in an efficient way.
• Ensure recruitment processes and conversations appropriately reflect the mission and values of Charlie Health.
• Be creative identify new ways to source candidates and identify key networks to broaden the applicant pool and move candidates through the pipeline.

Qualifications

• 8-12+ years of experience in Talent.
• 5+ years managing a recruiting team of 10+ recruiters in size.
• Experience reporting directly to C-level stakeholders.
• Work authorized in the United States and native or bilingual English proficiency.
• Analytical and data-driven in your recruiting approach; Excel fluency preferred.
• Proven track record of taking initiative, from ideation through execution of projects.
• Experience holding recruiters accountable in a high-volume, sourcing-heavy environment.
• Proficiency managing ATS and recruitment tools / systems.
• High sense of urgency, with a track record of driving urgency across a team.
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style and ability to work cross-functionally.
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment.
• Ability to energize, communicate, and build rapport at all levels within an organization.
• Able to work a hybrid schedule of 4 days / week in our NYC office and located within 75 minutes' commuting distance of the office.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Please do not call our public clinical admissions line in regard to this or any other job posting.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves.

Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

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