Ombudsman

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for an Ombudsman to provide advocacy and equitable resolutions for student issues.Key ResponsibilitiesCreates and implements a strategic vision for the Office of OmbudsmanActs as a primary contact for students appealing departmental decisions and guides them through the grievance processIdentifies trends in student complaints and collaborates with departments to develop mitigation initiativesRequired Qualifications, Training, and EducationTerminal degree requiredMinimum of five years of management or leadership experienceConflict resolution and / or mediation skills and experienceKnowledge of federal, state, and accreditation regulations applicable to the education industry (ADA, Title IX, FERPA, etc.

Experience with data collection and reporting to support data-driven decision making

15 days ago
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