Job Description
Job Description
Become an integral part of Cobble Insurance, a leader in commercial insurance known for its stellar customer service located in the heart of Moore, Oklahoma.
We are on the lookout for a proactive Part-Time Commercial Insurance Customer Service Representative to join our vibrant team.
With a reputation for nurturing long-lasting client relationships, Cobble Insurance offers an inviting work environment that fosters growth and camaraderie.
As a member of our team, you'll play a critical role in ensuring customer satisfaction by addressing inquiries, providing expert advice, and resolving issues with a positive attitude.
A highly supportive team awaits you, ready to welcome your contribution as we strive to exceed customer expectations together.
Join us in providing unmatched service and be part of a company that's all about making a difference. Apply today and add your energy to our close-knit team!
Benefits
Annual Base Salary Based on Experience
Work from Home
Flexible Schedule
Responsibilities
Customer Support : Respond promptly and professionally to commercial clients' inquiries and concerns, ensuring a positive customer experience.
Account Maintenance : Assist with the renewal process and handle routine policy service tasks efficiently.
Documentation : Accurately document all client interactions and service requests in the system.
Problem Solving : Identify and address any issues or discrepancies in policies and facilitate resolutions.
Client Education : Provide clients with information regarding policy coverage, premiums, and any modifications.
Feedback Management : Gather and relay client feedback to improve service delivery and client satisfaction.
Requirements
Education : High school diploma or equivalent; further education in business or insurance is a plus.
Experience : Previous commercial lines CSR experience with an independent agency required.
License : Active Property & Casualty License in Oklahoma required.
Communication Skills : Excellent verbal and written communication skills to interact effectively with clients and team members.
Customer-Oriented : Strong focus on delivering exceptional customer service and ensuring customer satisfaction.
Problem-Solving : Ability to think critically and resolve customer issues efficiently.
Organizational Skills : Strong attention to detail and ability to organize tasks effectively.
Interpersonal Skills : Ability to work well with diverse groups of people and maintain positive relationships.
Availability : Must be able to work part-time hours as determined by the business needs.
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