Principal Project Manager

VirtualVocations
Durham, North Carolina, United States
Full-time
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A company is looking for a Principal Project Manager - CCaaS to manage enterprise-level projects for their largest customers.

Key ResponsibilitiesManage end-to-end CCaaS implementation projects, including stakeholder management and risk mitigationWork with CCaaS providers and ensure customer business requirements are metProvide project status reports and maintain alignment with cross-functional teamsRequired Qualifications8-10 years of experience in CCaaS delivery or similar industryStrong project management experience with PMP and Scrum certifications preferredExperience with various CCaaS platforms (e.

g., Twilio, Genesys)Hands-on experience with contact center operations and technologyExperience leading global rollouts in multi-geo environments

8 days ago
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