Head of Quality - Technical Operations Manager

Job Description

Job Description

Job Summary

This Position will be global responsible and accountable for quality. The Head of Quality will guarantee the continual compliance of quality standards for JSat’s products and processes to ensure that JSat delivers our projects and products with our highest quality and efficiency.

This position will have people and budgetary management responsibility and is part of the senior management team, which determines overall strategy and all business decision.

The Overall Purpose of this role is to :

• Strategic and tactical responsibility for implementing Quality strategy and strategic operational goals to exceed customer expectations for product quality, cost and delivery, optimizing project quality levels and supporting operational excellence.
• Work closely with internal and external key stakeholders regarding technical support of their activities. Responsible for all areas of the Quality function and provide support within Operations.
• Lead and Develop the Quality Management. system, striving for best in class products and business practices to deliver to the customer’s expectations, and managing projects across the business.

Provide clear leadership and vision, inspire and motivate staff to achieve excellence and mentor them as they develop new skills.

Monitor and report Key Performance Indicators across all areas of the business to ensure that all projects are delivered on cost and on time to the highest quality

standards.

Job Responsibilities

Strategy and Development

• Overall responsibility for Quality activities across the business
• Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance
• Ensure that quality strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner
• Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities
• Contribute to overall business strategy and annual budget process

General and Task Management

• Drive any necessary culture change and improvement in business performance to deliver strategic goals
• Establish quality and reliability standards by studying industry benchmarks such as US Pharmacopia and Gamp V Revision 2 and the requirements of customers and research / design and development and define the metrics required to assess performance against standards required
• Actively lead the reduction of Customer PPMs (Parts Per Million), warranty, Cost of Quality and in-house scrap and waste
• Implement new quality processes and systems where appropriate that leverage technologies.
• Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that customer requirements are met with any problems resolved effectively and economically.
• Work to prevent non-conformances, customer complaints and utilize corrective and preventative actions within required time-frame.
• Develop the Quality Management System, updating procedures and train team members where required.
• Ensure effective internal and external audits happen as well as assessment and audit of subcontractors to minimize non-value added.
• Ensure that corrective actions are delivered and non-compliance issues are resolved on time
• Develop improvement and communication protocol within all systems and processes across the business.
• Support project management to cross functional activity required for project execution
• Report on Quality activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators
• Drive and develop Environmental, Health and Safety processes and procedures within the organization implementing a behavioral approach to safety and a zero tolerance culture
• Ensure that Environmental, Health and Safety, and quality standards and procedures are adhered to

People Management

• Provide leadership to departments under their control and coach, mentor and develop direct reports and manage a high performing team that delivers continuous improvement, added value and cost reductions
• Set department objectives and monitor ongoing progress and performance in a timely manner
• Ensure strong communication between teams under leadership to facilitate exchange of information and in order to implement change and improvements
• Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and well being of staff and visitors and any other organizational and ethical requirements
• Responsible for developing the appropriate organizational structure, resource plans and culture to support the business objectives and customer deliverables.
• Knows and develops the team
• Provide leadership, coordination and coaching to the team, ensuring they are trained enabling them to achieve the operational and financial metrics within their areas of responsibility and succeed in their roles
• Complete regular performance reviews, and manage any other people issues in conjunction with HR
• Financial Budget & Control
• Input and hold responsibility for quality budgets
• Prepare the annual Quality budget and forecasts and all Capital
• Expenditure proposals as well as ensuring compliance with legal standards. Manage the budget from identification to completion of projects

Relationship Management

• Coordinate with engineering to ensure repeatable manufacture of product while maintaining quality, safety and environmental standards and achieving cost targets in a timely fashion
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
• Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy
• Communicate with stakeholders the impact of technology change and potential effects on supply. Recommend solutions without compromising quality or service while optimizing cost
• Contribute to new business initiatives and projects and review and communicate the impact on manufacturing activities.

Self Management

• Inspire and motivate the team
• Consistently manages performance firmly and fairly and in a supportive manner
• Resilient, optimistic and open to change
• Self-aware and self motivated
• Shows moral courage, openness and honesty in all dealings
• Is confident, assertive and self assured
• Has a collaborative approach with others
• Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all company policies and procedures
• other duties as assigned.

Qualifications

• Must have an engineering, computer science or related technical degree (preferably Masters) or equivalent NVQ Level 7 Qualification.
• Appropriate qualification in quality management
• Considerable and diverse demonstrable experience of leading a quality
• function with a proven track record in strategic quality leadership delivering
• effective quality strategies, policies, processes and systems
• Ability to add value, reduce costs and make business improvements
• Proven project management and quality experience
• Experience of operating and influencing at a strategic level
• Knowledge and technical understanding of automotive processes,
• components and manufacturing techniques
• Proven leadership and management skills with the ability to optimize team performance and development
• Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers
• Strong and confident negotiator with the ability to negotiate at all levels
• Excellent communication, interpersonal and influencing skills
• Excellent analytical and problem solving abilities
• Results orientated with ability to plan and deliver against project deadlines
• Commercially and financially astute with experience of managing budgets
• Technical mindset

JSat Automation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.