10663 - Sr. Business Process Analyst Purpose : The Sr. Business Process Analyst is responsible for facilitating business process improvement through analysis, review, and documentation of functional business specifications.
This role will involve a range of tasks, including developing business action plans, budgeting, tracking project milestones, and providing executive reporting.
Essential Functions : Develop and implement business action plans for the Shared Services team, forecasting operational support needs to keep pace with business demands.
Oversee infrastructure hardware and software lifecycle budgets management to mitigate technology debt risks. Manage OpEx and CapEx budgets, including expenditures, renewals, services, leases, etc.
Report and publish KPIs, Service Level Agreements (SLAs), and Objectives and Key Results (OKRs) at regular intervals. Prepare and review internal / external statements of work (SOWs) for the procurement of goods and services.
Initiate, track, and facilitate project milestones to ensure project progress and completion. Prepare executive summaries and weekly performance reports to support decision-making for Executive Management.
Develop and maintain organizational charts and process flows using tools like MS PowerPoint for clear visualization. Provide direct supervision to a unit or group of employees, assigning tasks, monitoring work progress, and maintaining schedules.
Coordinate with onshore / offshore SMEs and managed service providers for optimal team composition. Handle complex issues requiring in-depth evaluation of multiple factors.
Basic Requirements : Bachelor’s degree or equivalent combination of education and experience in the field of business, finance, or economics (8+years).
Proven experience in business analysis and process optimization. Strong analytical and problem-solving skills. Proficiency in Microsoft Office Suite, especially PowerPoint and Excel.
Excellent communication and presentation skills. Ability to work collaboratively with cross-functional teams. Strong project management skills.
Salary range - $98,060 to $151,008 Powered by JazzHR
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