CLINICAL PROGRAM MANAGER

Responsibilities

REPORTS TO : Director of Clinical Services

POSITION PURPOSE : Provides support and assists with clinical case management to include : researching community referrals, long term treatment facilities, providing case management support / services to the clinical team (making phone calls, faxing collateral information, scheduling clinical appointments, etc.)

KEY RESPONSIBILITIES :

• Maintain an up to date list with contact information for : outpatient referrals, residential treatment centers, nursing homes, assisted living and sober homes, including which has current openings.
• Establishes and maintains good relationships with key contacts.
• Obtains ROI from patients and faxes or emails collateral information to potential outpatient providers and treatment facilities.
• Works in partnership with the therapist and Physician to facilitate compassionate patient communication and advocacy, effective Treatment Team planning and timely discharge planning.
• Assists the clinical team with case management to include : faxing collateral, filing notes, scheduling sessions, family / support system contact, and other duties to be assigned.

Qualifications

QUALIFICATIONS :

SKILLS, KNOWLEDGE AND ABILITIES : Good organizational, verbal and written skills. Ability to maintain confidentiality. Ability to form and maintain professional relationships with community partners.

Some knowledge of Joint Commission, CMS, Tricare standards.

EDUCATION : Bachelor’s degree in a related field preferred or High School Diploma with 2 or more years of experience in mental health field.

LICENSURE / CERTIFICATION : Not required

EXPERIENCE : At least two years’ experience in mental health setting preferred.

PHYSICAL REQUIREMENTS :

• Correctable vision and hearing.
• Must be capable of occasionally lifting 25 pounds and carrying medical records.
• Must be able to write and record information, and accurately read medical records.
• Must be able to spend 30% to 40% of time standing or walking between units. 60% to 70% of the time is spent sitting at a desk.
• Telephone or public face-to-face contact is infrequent, but must be able to calmly handle frustrated or angry clients.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.

UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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