Assistant Director - Customer Relationship Management (CRM)

Job Description

Glimpse of the job :

Mays Business School is seeking an experienced professional who understands the value of data and the integration of information systems to create analytics beneficial to recruitment and engagement of prospective students, alumni involvement, and marketing.

Our Assistant Director of Customer Relationship Management , responsible for the eight masters’ programs within the Mays Graduate Programs Office (GPO), will continue the strategic growth of our programs increasing support from alumni and prospective student engagement.

As the Assistant Director CRM, your day will consist of managing application integration, data maintenance, along with creating marketing correspondence based upon results from data analysis.

Your expertise in project management will enable you to flourish as you assist with planning, implementation, operation, and effective utilization of multiple software platforms.

And your passion for data analytics will be rewarded as you monitor CRM performance metrics and provide intelligence supporting marketing efforts for Mays Business School Graduate Programs.

Opportunities to contribute :

Prospective student engagement and recruitment

CRM system management, integration, and analysis

Communications for marketing and branding campaigns.

Collaboration as CRM subject matter expert with administrators, staff, and vendors

Qualifications :

This unique opportunity necessitates a bachelor’s degree (or equivalent combination ed. / exp.) with six years of experience in project / program management, software application development, database management, or related experience.

A well-qualified applicant may have a bachelor’s degree in communications, marketing, business, computer science, analytics, engineering, or closely related discipline;

experience with one or more web and data tools (i.e. : JavaScript, SQL, etc.) and visualization tools such as : Tableau and Power BI.

Prior knowledge of CRM systems, experience in higher education, and certifications relevant to the above job summary.

What you need to know :

Salary : Compensation will be commensurate to selected hire’s experience.

Position location : This position is on-site in College Station or may be available on-site in Houston at our CityCentre location.

Cover Letter / Resume : A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV / Resume.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as : sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.

Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes. In addition, you have access to many benefits and perks, such as :

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Free exercise programs and release time for health and wellness programs
• All employees have access to free LinkedIn Learning training programs, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee

For additional benefit information Click here

Our Commitment :

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.

Embracing varying opinions and perspectives strengthens our core values which are : Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.