Crowd Coordinator |Part Time | Greensboro Coliseum Complex

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Crowd Coordinators will act as primary providers of direct customer service to guests as they are entertained at the Greensboro Coliseum Complex.

Crown Coordinators are responsible for providing a safe environment for our guests and ensuring all service needs are met.

This role will pay an hourly range of $15.00.

For PT roles : Benefits : 401(k) savings plan and 401(k) matching.

This position will remain open until November 20, 2024

About the Venue

The Greensboro Coliseum Complex is a versatile multi-building facility that serves the community of Greensboro and its surrounding areas.

It hosts a wide array of events, such as athletic competitions, cultural arts showcases, concerts, theater performances, educational activities, fairs, exhibits, as well as public and private gatherings, including conventions, convocations, trade shows, and consumer shows.

It plays a crucial role as a hub of community activities and significantly contributes to the regional economy. The Complex is made up of nine venues, the largest being the renowned 22,000-seat Greensboro Coliseum, which has a storied history of hosting prestigious ACC and NCAA basketball championships, and a concert history featuring legendary artists like Paul McCartney, Garth Brooks, and Phish, as well as today’s biggest artists like Drake, Bad Bunny, and Taylor Swift.

The Complex also includes the 167,000-square foot Special Events Center, encompassing three exhibition halls, a 4,500-seat mini-arena, and eight meeting rooms.

Additionally, there's White Oak Amphitheatre, Piedmont Hall, the Novant Health Fieldhouse, Greensboro Aquatic Center, The Terrace, ACC Hall of Champions, and the 300-seat Odeon Theatre.

Responsibilities

• Promptly address incidents, altercations, or any issues within the venue that may compromise guest safety.
• Ensure that all guests adhere to the entry screening procedures.
• Immediately report any unusual activities or potential safety concerns to the On-Duty Supervisor.
• Accurately complete all necessary documentation, including incident and misconduct reports.
• Ensure compliance of outside food / beverage and camera building policies.
• Monitor guest conduct and aid guests when necessary.
• Perform crowd control management functions. Lead initiatives to de-escalate inappropriate behavior effectively.
• Act as a member of the emergency evacuation team by directing guests to emergency exits.
• Perform other duties and responsibilities as assigned.

Qualifications

• High School diploma or GED.
• 1 year of related customer service experience.
• Ability to follow procedures and safety standards as directed.
• Ability to work independently and remain flexible in role.
• Exceptional customer service skills outgoing and friendly personality required.
• Ability to work a flexible work schedule including days, nights, weekends and holidays.
• Ability to walk and stand for the entire shift.
30+ days ago