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Junior Customer Service Representative (Remote)

HoloHire
San Francisco, California, United States
Remote
Full-time
Quick Apply

Junior Customer Service Representative (Remote)

Location : Remote

About the role :

Are you a people person with excellent communication skills? We're looking for a Junior Customer Service Representative to join our team and provide top-notch support to our customers.

What you'll do :

  • Respond to customer inquiries via phone, email, or chat.
  • Resolve customer issues promptly and effectively.
  • Document customer interactions and feedback.
  • Assist in developing customer service procedures.
  • Collaborate with the team to improve customer satisfaction.
  • Stay updated on product knowledge and company policies.

What we're looking for :

  • High school diploma or equivalent; associate or bachelor's degree is a plus.
  • 1-2 years of customer service experience.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Ability to multitask and manage time efficiently.
  • Comfortable working remotely and using customer service software.

Benefits :

  • Remote work with flexible scheduling.
  • Competitive salary.
  • Professional development and training.
  • Supportive team environment.
  • Opportunities for advancement.
  • Access to resources to enhance customer service skills.
  • 4 days ago
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