Customer Success Engineer

Vacancy Name

Customer Success Engineer

Location City

Phoenix

Location Region

Arizona

Location Country

United States

Role also available in

About u-blox

u-blox (SIX : UBXN) is a global technology leader in positioning and wireless communication in automotive, industrial, and consumer markets.

Their smart and reliable solutions, services and products let people, vehicles, and machines determine their precise position and communicate wirelessly over cellular and short range networks.

With a broad portfolio of chips, modules, and secure data services and connectivity, u blox is uniquely positioned to empower its customers to develop innovative and reliable solutions for the Internet of Things, quickly and cost effectively.

With headquarters in Thalwil, Switzerland, the company is globally present with offices in Europe, Asia, and the USA. (www.u-blox.com)

Job Description

We need a new team member for our agile Customer Success Team. Do you love technology like IoT, positioning, or cloud computing?

Can you connect technology and customer needs? Do you have technical knowledge, business sense, and interpersonal skills?

Join u-blox Services Product Center, where our vision is to be the leading positioning services provider for industrial mobile robotics customers.

We make it simple to communicate data between IoT devices and the enterprise. You will provide technical support, help customers with solutions and answer questions about u-blox services.

Furthermore, you will work in an agile team of cross-functional experts who can support customers with industrial IoT and positioning solutions, applications and services.

This position is located in our Phoenix, Arizona office and follows a hybrid work schedule. We are not considering applicants for fully remote work.

Mission : Increase u-blox recurring revenue by helping our customers achieve their objectives and successfully design-in our Services, with an emphasis on PointPerfect.

Your Responsibilities

• Cultivate strong relationships with customers to thoroughly understand their requirements and use cases and develop tailored solutions to meet their needs
• Create scripts and sample code for common customer use cases
• Produce application notes, tutorials and additional documentation for u-blox services
• Regularly meet with product owners and development teams to advocate for customer needs
• Collaborate closely with the Sales and Growth teams to ensure a seamless customer journey from design to implementation
• Continuously hone your skills, develop new ones, and assist with improving the product and its delivery while fostering a collaborative learning environment
• Conduct technical pre-sales activities, including presentations and demonstrations

Required Skills and Experience

• Education in the field of Engineering or applied sciences
• Knowledge and experience in embedded software development
• Minimum 3 years proven experience in technical pre-sales project, technical consulting or solution engineering roles
• Programming experience with Python scripting
• Understanding of IoT protocols, particularly MQTT and experience in one or more specific IoT / embedded / M2M industry (i.

e., mobile robotics, construction and heavy machinery, precision agriculture, asset tracking, etc.)

• Knowledge of GNSS and ideally high-precision positioning
• Ability to work well as part of a team in an agile, global and diverse cultural environment
• Interested in learning evolving technology and develop new skills quickly
• Willingness to travel (25%)

What are your perks?

• A multicultural and international company with over 60 different nationalities
• Project-based activities working with colleagues across the globe
• A start-up and innovation mindset while in the process of scaling-up processes and efficiencies
• Hybrid work schedule
• Health Benefits - Medical, Dental, Vision, Life
• Flexible Spending & Dependent Care Accounts
• 401k and / or Roth Accounts
• Restricted Stock Units (RSU)

Learn more about u-blox and its mission by watching this video!

Find out more about your future working environment within our Services Product Center here!

Don't meet every single requirement? At u-blox, we are dedicated to building a diverse, inclusive, and authentic workplace.

If you're enthusiastic about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.

You may be exactly who we're looking for.

We see diversity as a strength and promote a culture of inclusion among our employees. Our varied backgrounds, ideas and experiences are critical to our success.

We strive to become a strong learning organization and are committed to provide our employees with equal opportunities regardless of differences such as gender, race, ethnicity, generations, belief.

Applications Close Date

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Are you interested in this challenging position within an international work environment in a successful company? Apply now! You will be working with a motivated team in an exciting technology.

We are looking forward to receiving your application.