Warranty Engineer

Job Description

Garrett Advancing Motion is the true pioneer of automotive powertrain technologies dating back more than 60 years. It continues today as the world's leader in technology solutions for passenger cars, commercial vehicles, and off-highway equipment.

Garrett supplies technology to nearly all major automakers in addition to the global aftermarket under the Garrett brand name.

As a result, unlike many other OEM or supplier organizations, Garrett Advancing Motion has visibility across a broad range of OEM's and Tier 1 suppliers.

We have a new and exciting opportunity for a Warranty Engineer to be based in our Plymouth, MI location. The person selected for this role will have 6-8 years' experience in the automotive industry, with a minimum of 3 years in warranty.

Responsibilities include :

• Customer facing role for warranty management & interface between customer and TS teams.
• Responsible for warranty management & performance reporting, ensure customers are satisfied (response time, # open claims), negotiate Technical Factors settlement.
• Responsible for meeting warranty improvement target by customer and reporting.
• Accountable for customer satisfaction concerning turbo warranty and for on-time Technical Factor (TF) settlement with customers.
• Prepare pareto and identify failure modes in dispute, prepare TF scenarios & cost impact. For each failure mode in dispute, prepare customer and arguments including appropriate data.

Escalate to CT Team and warranty management, propose resolution strategy.

• Accountable for meeting legal obligations or standards in terms of speed and quality of response.
• Work closely with Field Service team on analysis on timeline and B2B portal updates & customer close looping.
• Accountable for implementing and reporting performance metrics, demonstrating compliance to targets.
• Responsible for joint vehicle analysis with customers at repair shops, vehicle noise assessment etc.
• Accountable for on-time escalation of new issues until resolution team is organized as appropriate FIR.
• Precisely describe new issues internally and to customer Link with CTeam PM and AM to ensure resolution teams are organized as necessary, and that a documented issue analysis was provided to the Team.
• Accountable for meeting warranty improvement target by customer and reporting and agree on warranty improvement road map per customer (top issues, actions, leaders, teams, R / 1000 impact).
• Monitor progress of resolution Teams and escalate internally and / or at customer to overcome any obstacle.
• Organize monthly warranty reviews with customer and report on progress for PV customers and minimum quarterly warranty reviews with CV customers.

Basic Qualifications :

• Bachelors' Degree in Mechanical or Industrial Engineering.
• 3 years of experience in the Warranty / Quality area.
• Experience with electronic components (automotive or non-automotive).
• Certification in Six Sigma BB or Green Belt Certified.
• Experience in the Warranty & Quality related area.
• Deep understanding of a variety of the warranty standards and specifications.
• Customer facing & negotiation skills.
• Demonstrated leadership experience in overseeing entry level employees and delivering successful projects.
• Drive to improve team performance though coaching & work practice improvement.
• Ability to consistently make timely decisions and balance systematic analysis with decisiveness, even in the face of complexity.

Garrett is an Equal Opportunity Employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

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