Sr. Team Leader-Operations

HCLTech
Rhode Island , USA
Full-time

Able to work independently and efficiently to meet defined SLA , Responsible for meeting productivity matrices and quality standards as per defined quality norms , Attendance , Training and Self Development , Team Player , , , (1.

1. To ensure complete adherence to AttendanceorLogin HoursorUnsched Leave2. To provide regular updates and facilitate in resolving and addressing team issues and concerns3.

To have regular reviews with team (2.) Ensure Retention of team members is within the agreed norms (3.) Improving skill level through self development (4.

The individualsould be to manage, motivate, engage and enthuse people to take them to the next level of achievement. (5.

To be responsible for meeting SLAsordeliverables (6.) To Participate in the Calibration audits and report feedback

30+ days ago
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